Privacy Policy – Trueload

Effective Date: 12 jun 2025
Last Updated: 12 sep 2025

Trueload (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.trueload.com.au and our moving and transport services.

1. Information We Collect

We may collect and hold the following types of personal information:

Identity details: Name, address, email, phone number.
Booking details: Pickup and delivery addresses, inventory list, and moving requirements.
Payment details: Credit/debit card information (processed securely through third-party providers).
Business details: For commercial moves, company name, ABN, and billing information.
Website usage information: IP address, browser type, cookies, and analytics data.

2. How We Collect Information

We collect information through:

Online forms and bookings on our website.
Phone, email, and in-person communications.
Third-party payment processors.
Cookies, analytics tools (e.g., Google Analytics).

You may choose not to provide personal information, but it may affect our ability to provide services.

3. Why We Collect Your Information

We use your information to:

Process and manage your bookings.
Provide moving and transport services.
Communicate with you about your move.
Process payments and invoices.
Improve our services and website performance.
Comply with Australian legal obligations.
Send marketing or promotional material (you may opt out at any time).

4. Disclosure of Personal Information

We may share your information with:

Our staff, drivers, and contractors who provide moving services.
Third-party service providers (IT, payment processors, customer support).
Insurers, regulators, or legal authorities where required by law.
Business partners in case of a merger, acquisition, or partnership.

We do not sell or rent personal information to third parties.

5. Storage & Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

Secure servers, encryption, and restricted staff access.
Secure online payment gateways for financial transactions.

However, no method of electronic transmission is completely secure.

6. Data Retention

We retain personal information only for as long as necessary:

To provide services and support.
To comply with record-keeping obligations under Australian law.
To resolve disputes or enforce agreements.

7. Access & Correction

You have the right to:

Access the personal information we hold about you.
Request corrections if your information is inaccurate or incomplete.

Requests can be made by contacting us (details below). We may require identity verification before releasing information.

8. Overseas Disclosure

Generally, we do not disclose personal information overseas. If this changes (for example, by using cloud storage outside Australia), we will take reasonable steps to ensure your data is protected in line with the APPs.

9. Cookies & Website Tracking

Our website uses cookies and analytics to:

Improve website functionality and user experience.
Monitor traffic, performance, and usage trends.

You can disable cookies via your browser, but some features may not work properly.

We may use your personal information to send you promotional offers, newsletters, and service updates. You can unsubscribe from marketing emails at any time.

11. Complaints

If you believe we have breached the Australian Privacy Principles (APPs), please contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Trueload
Email: contact@trueload.com.au